Over here Al Selvin links to several related blog posts which I find particularly interesting. Read them all (they’re short). In this post I address just one part.
In It’s about the experience, Al says,
Ultimately what matters for approaches like Compendium is not the notation, the software, or the theory; it’s the experience they make possible for people participating in them. The technical or procedural components are enablers but not determiners. It’s what can (but doesn’t always) happen in actual practice, in real sessions, between the people that is the real essence.
Practitioner skill, in one form or another, is often what makes the difference.
When it comes to face-to-face sessions I couldn’t agree more. A skilled facilitator can be effective with no technology at all, especially so if a few participants are themselves skilled in group interaction. And some technology has the opposite of the desired effect. Put a screen at the front of the room and arrange everyone in standard theater-style seating (rows of chairs) and you risk turning a room full of people who might have been interested in engaging with each other into an audience engaged with the screen.